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Actually, a bot is an application that performs one or more automated tasks. Murphy Bot, is an online chatbot running on Azure that is powered by the intelligence of Microsoft Cognitive Services, including the knowledge of Bing.
You can chat with Murphy using Skype and ask it hypothetical “what if …” questions like “what if I were superman?
Meanwhile, you get to benefit from reduced costs and increased efficiency by deflecting interactions to a more lightweight channel.
People are welcome to argue this point all they like, but our money’s on live chat.
Get started quickly with a complete bot-building environment. Azure Bot Service speeds up development by providing an integrated environment that’s purpose-built for bot development with the Microsoft Bot Framework connectors and Bot Builder SDKs.
Developers can get started in seconds with out-of-the-box templates for scenarios including basic, form, language understanding, question and answer, and proactive bots. Go beyond a great conversationalist to a bot that can recognize a user in photos, moderate content, make smart recommendations, translate language and more.
With webchat, a pop-up can be deployed within minutes of a customer finding your website to let them know an agent is standing by if they have any questions.
Then they’re really going to regret the five minutes spent describing their recent holiday to Jamaica. And by ‘reach your company’ we mean they want to talk to a real person who breathes and everything.According to a Mc Kinsey Global Institute discussion paper on artificial intelligence, the technology is accelerating digital transformation.Tech giants spent approximately billion on AI in 2016, with machine learning netting the biggest chunk of the change. The number of interactions contact centres have to deal with is only increasing. There’s a limit to the number of questions bots can answer. In fact, if this was a bingo game, chatbot would be the winning ball.But who would win in a fight, chatbots or live chat?
The bot framework lies under the intelligence offerings, along with Microsoft’s cognitive services, and Cortana.